Frequently Asked Questions
Your Questions Answered
AccelReviews does not recommend review gating. Review gating, otherwise making it difficult for people to leave undesirable reviews, is against the terms of service for many platforms and can cause you to run afoul of the FTC. Instead, the eXcelReviews platform makes it easy for businesses to manage the reviews they get across platforms through a central location and more efficiently respond to feedback left by clients and customers to manage their reputation more effectively and provide a higher quality experience.
Currently, AccelReviews directly connects to Facebook and Google through their API. We offer integrations to over 20 review platforms like TripAdvisor, Yellow Pages, Booking.com, and more. The eXcelReviews team will help set up integrations for all platforms critical to your business’s success.
The AccelReviews platform makes it easy to request feedback through multiple channels, including email, SMS, and automation. We will work with you to make sure you know the best way to request feedback from your clients and customers. It is your responsibility to make sure you are complying with the terms of service for each platform you are requesting reviews on.
It is against the terms of service on many platforms, including Google, to request reviews from family, friends, and employees. While we can’t control what you do with the eXcelReviews platform, as long as you comply with our terms of service, we do not recommend requesting reviews from anyone other than clients and customers without relation to your company. This not only ensures you remain compliant with the terms of service of each platform you request feedback from, but it also ensures your potential clients and customers have a genuine experience with your business.
The AccelReviews platform is geared toward making review management easier and more efficient for companies and helping businesses manage feedback better. We do this while working to remain within the terms of service of all platforms and compliant with US and international law.
As such, you cannot gate reviews on the AccelReviews platform or keep clients or customers from leaving you negative feedback. Instead, the eXcelReviews platform makes it easier to centrally manage your reviews and take feedback from clients and customers, which you can address to improve your relationship with customers.
You will need to register a 10DLC campaign and phone number, either through Telnyx or Twilio, and ensure that you are compliant with all relevant laws.
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