Acceptable Use Policy

1. Scope

This Acceptable Use Policy (“Policy”) applies to customers’ use of all services offered by AccelReviews. Capitalized terms used below but not defined in this policy have the same meaning set forth in AccelReviews’s Terms and Conditions. By accessing or using the Services, you agree to be bound by the terms and conditions of this Acceptable Use Policy.

2. Changes to Policy

AccelReviews may change this Policy by posting an updated version of the Policy at Any and all such updates will be effective upon posting.

3. Restrictions On Use

While using the website, app, and/or Services, or AccelReviews Content, the following actions are not allowed:

A. Access, post, submit, or transmit any text, graphics, images, software, music, audio, video, information, or other material that:

  1. infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
  2. violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
  3. is fraudulent, false, misleading, or deceptive;
  4. is defamatory, obscene, vulgar or offensive;
  5. constitutes child pornography or child erotica;
  6. promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
  7. is violent or threatening or promotes violence or actions that are threatening to any other person; or
  8. promotes illegal or harmful activities or substances (including, but not limited to, activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances).

B. Use, display, mirror, frame, or utilize framing techniques to enclose the Site or Services, or any individual element or materials within the Site or Services, AccelReviews’s name, any AccelReviews trademark, logo or other proprietary information, the content of any text or the layout and design of any page or form contained on a page, without AccelReviews’s express written consent;

C. Access, tamper with, or use non-public areas of the Site or Services, AccelReviews’s computer systems, or the technical delivery systems of AccelReviews’s providers;

D. Compromising the integrity of the Site or Services. This could include probing, scanning, or testing the vulnerability of any system or network that hosts our services. Attempt to probe, scan, or test the vulnerability of any AccelReviews system or network or breach any security or authentication measures;

E. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by AccelReviews or any providers or any other third party (including another user) to protect the Site, Services, or AccelReviews Content;

F. Attempt to access or search the Site, Services or AccelReviews Content or download AccelReviews Content from the Site or Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by AccelReviews or other generally available third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox, Safari or Opera);

G. Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other form of solicitation;

H. Use or access the Services for the purpose of, or resulting in, the posting, publication, distribution, or transmission of defamatory material or content;

I. Misrepresentation of yourself, or disguising the origin of any content (including by “spoofing”, “phishing”, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with AccelReviews or any third party);

J. Using the Site to violate the privacy of others, including publishing or posting other people’s private and confidential information without their express permission, or collecting or gathering other people’s personal information (including account names or information) from our services;

K. Send any emails or text communications for purposes of marketing or promoting non-federally legalized products or services or if such communications are barred by relevant industry associations;

L. Use any meta tags or other hidden text or metadata utilizing an AccelReviews trademark, logo URL, or product name without AccelReviews’s express written consent;

M. Use the Site, Services, or AccelReviews Content for the purpose of bringing an intellectual property infringement claim against AccelReviews or for the purpose of creating a product or service competitive with the Services;

N. Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, or AccelReviews Content to send altered, deceptive, or false source-identifying information;

O. Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Site, Services, or AccelReviews Content;

P. Interfere with, or attempt to interfere with, the access of any user, host, or network connected to the Site or Services, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site;

Q. Collect or store any personally identifiable information from the Site or Services from other users of the Site or Services without their express permission;

R. Impersonate or misrepresent your affiliation with any person or entity;

S. Violate any applicable law or regulation; or

T. Encourage or enable any other individual to do any of the foregoing.

4. Usage Amounts of Services

AccelReviews’s priority to its clients is to keep the Services available and running at optimal speed, which requires each client to use the Services fairly and reasonably so as to not affect the access or use by other clients. The Services include broad access to a variety of resources such as bandwidth, API requests, and storage which are not unlimited (unless expressly stated as such in a Customer Agreement, Order Form, or other agreement) or the overuse of which would affect the stability of the AccelReviews platform, including but not limited to the Services, which is why we have this fair use clause (“Fair Use Policy” or “FUP”).

Acceptable Fair use will be considered the processing of 3 times the average number of requests or processed transactions per Location (as that term is defined in a Customer Agreement, Order Form, or other written agreement) for other AccelReviews clients in the same or similar industry. If AccelReviews determines your use of the Services is in violation of its Acceptable Fair Use Policy, in its sole reasonable discretion, AccelReviews may take unilateral action regarding your use of the Services, including, but not limited to, limiting the frequency of access to the Services or limiting the number of processed requests through the Services in order to bring usage in line with this policy FUP.

5. Violations

Violation of this Policy will be considered a material breach of the AccelReviews’s Terms and Conditions and/or other agreements governing the use of the Services.

AccelReviews will have the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and Site and Services security issues, to the fullest extent of the law. AccelReviews may involve and cooperate with law enforcement authorities in prosecuting users who violate these Policy. You acknowledge that AccelReviews has no obligation to monitor your access to or use of the Site, Services, or AccelReviews Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Site and Services, to ensure your compliance with these Policy, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. AccelReviews reserves the right, at any time and without prior notice, to remove or disable access to any AccelReviews Content and any User Content, that AccelReviews, in its sole discretion, considers to be in violation of this Acceptable Use Policy or otherwise harmful to the Site or Services.

AccelReviews also reserves the unilateral right to terminate your use of the Services if you are in violation of this Policy. You understand, acknowledge, and agree that AccelReviews will have no liability to you or any of your users for enforcing this Policy, and enforcement will not affect your obligations under these terms, which include the payment of fees for the Services, including reimbursement of damages incurred as applicable. In the event of termination, the user will not be refunded any or part of unused Services and forfeits any claim to unused fees.

6. AI Autoresponder

The AccelReviews platform includes an AI response generator feature designed to assist businesses in managing customer reviews. The AI response generator utilizes advanced artificial intelligence technology to generate responses automatically. While we provide and support the integration of this AI response generator, it is important to note that we do not have direct control over its content generation.

While we strive to ensure the AI response generator provides helpful and appropriate responses, there may be instances where the generated content is outside the norm of what is considered acceptable or appropriate. We hereby disclaim any responsibility for the specific responses generated by the AI response generator and cannot guarantee the accuracy, completeness, or appropriateness of its output.

Users of our platform acknowledge and agree that:

  1. The AI response generator is a tool designed to assist and automate responses but may not always reflect the desired tone, content, or accuracy.
  2. Users are responsible for reviewing and monitoring the responses generated by the AI response generator to ensure they align with their business values, policies, and legal obligations.
  3. In the event that the AI response generator generates content that is inappropriate, offensive, or in violation of any laws or regulations, users agree to take prompt corrective action and notify us immediately.

We reserve the right to disable or modify the AI response generator functionality, in whole or in part, at our discretion, to address any issues that may arise. Users understand and accept that the AI response generator is a tool provided as-is, and we are not liable for any consequences arising from its use.

By continuing to use our platform, users agree to abide by these terms and acknowledge the limitations and disclaimers associated with the white-labeled AI response generator feature.